When Will My Order Be Processed?
We want to make sure you receive your items as quickly as possible. When placing your order, please make sure that you select the correct model, size, color, and other product options. Orders cannot be modified once they have entered our processing system.
Orders are generally processed within 2–3 business days after they are placed and are usually shipped on the next business day after processing is completed.
Depending on the shipping destination and product availability, orders shipped from our local warehouse typically arrive within 3–5 business days. Orders fulfilled from our origin warehouse typically require 10–15 business days for delivery.
Please note that processing and delivery times may be extended during public holidays, peak promotional periods, or other high-volume seasons.
Shipping Confirmation
A shipping confirmation email will be sent to you after your order has been shipped. This email will include tracking information that allows you to follow the delivery status of your package.
Shipping costs are calculated based on the weight of the package, the selected shipping method, and the delivery destination.
Customers are responsible for any customs duties, import taxes, and related fees associated with international orders.
Tracking
As the recipient, you are responsible for tracking your order and providing any documents or information required by the courier or customs authorities.
If an order is returned to the sender or marked as an unsuccessful delivery because the recipient did not respond to the courier, provide the necessary information, pay applicable fees, or collect the package, we may be unable to provide a free refund or replacement.
In such cases, you may be required to pay additional shipping charges or place a new order.
Delivery
Your local customs office may require additional documents or additional time to inspect and clear your package. This may delay the estimated delivery date.
Your order may be delivered by your local postal service or a local courier, depending on the destination and available delivery services.
In many locations, packages are delivered by the local postal service together with regular mail.
If you are not available when delivery is attempted, the postal service or courier may leave a notice explaining how and where your package can be collected or how to arrange another delivery attempt.
Taxes & Duties
Import taxes, customs duties, and other related fees may be charged when your package arrives in the destination country. These charges are determined by the customs authorities of the destination country.
Payment of these taxes and fees is the responsibility of the recipient and will not be covered by JIANZHI PTE. LTD.
For more information about possible charges, please contact your local customs office before placing your order.
Customs & Regulations
Customers are responsible for checking the import laws, postal regulations, and restrictions that apply in their country or region before placing an order.
JIANZHI PTE. LTD. cannot be held responsible for products that are refused, confiscated, delayed, or returned because they are restricted or prohibited in the destination country.
Foreign Transaction Fees
If your credit card account is registered in a currency other than US Dollars, your bank or card provider may apply a different exchange rate from the rate displayed on our website.
You may also be charged a foreign transaction fee. Exchange rates and transaction fees are determined by your bank or card provider.
JIANZHI PTE. LTD. is not responsible for exchange rates, conversion fees, or other charges applied by your bank or credit card company.
For further information about foreign transaction fees, please contact your bank directly.
Product prices may be displayed in your local currency while browsing the website. However, the final transaction may be processed in US Dollars during checkout.
Cancellation or Order Changes
If you need to change or cancel your order, please contact us immediately.
We process orders quickly, so we cannot guarantee that a change or cancellation request can be completed after an order has been submitted.
Once an order has been processed by our warehouse, no changes can be made.
Orders that have already been packed or shipped cannot be changed or canceled.